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This Refund Policy (“Policy”) outlines the terms and conditions governing refunds for products and services offered by Etsy Shop Builder (“Company,” “we,” “us,” or “our”). By purchasing our products and/or services, you agree to the terms of this Policy.

1. General Policy

All sales are considered final once service has begun, access to digital content has been granted, or marketing services have commenced. We invest significant resources in preparing and delivering our products and services, and our pricing reflects this commitment.

2. Digital Products

2.1 Before Access
If you have purchased a digital product but have not yet accessed the content or materials, you may request a refund within 14 days of purchase by contacting etsyshopbuilder@gmail.com Refund requests must include your full name, order number and the email address used for purchase.

2.2 After Access
No refunds will be issued once you have:

• Downloaded any digital materials
• Accessed any digital content
• Viewed any videos or modules
• Used any templates or resources

Once digital content has been accessed, all sales are final without exception.Downloaded any digital materials

3. Marketing Services

3.1 Before Work Begins
If you have purchased marketing services but our team has not yet begun work on your project, you may request a refund within 14 days of purchase by contacting etsyshopbuilder@gmail.com.

3.2 After Work Begins
No refunds will be issued once any of the following have occurred:

Initial strategy meetings have taken place. Our team has begun work on your project. You have received any deliverables. Account setup has commenced. Any third-party services have been engaged on your behalf.

Once our marketing services have begun in any capacity, all sales are final without exception.

4. Website Design and Development

4.1 Before Development Begins
If you have purchased website design or development services but our team has not yet begun work on your project, you may request a refund within 14 days of purchase by contacting etsyshopbuilder@gmail.com.

4.2 After Development Begins
No refunds will be issued once any of the following have occurred:

Initial consultations or discovery sessions have taken place. Design concepts have been created. Development work has begun. Hosting or domain services have been set up. Any third-party themes, plugins, or services have been purchased on your behalf.

Once website design or development has begun in any capacity, all sales are final without exception.

5. Consulting Services

5.1 Before First Session
If you have purchased consulting services but have not yet scheduled or attended your first session, you may request a refund within 14 days of purchase by contacting etsyshopbuilder@gmail.com.

5.2 After Services Begin
No refunds will be issued once any of the following have occurred:

You have scheduled your first session. You have attended any consulting session. You have received any deliverables related to the consulting service. The consultant has begun work on your project.

Once consulting services have begun in any capacity, all sales are final without exception.

6. Subscriptions

6.1 Recurring Charges
For subscription-based services, you may cancel your subscription at any time through your account settings or by contacting etsyshopbuilder@gmail.com. No refunds will be provided for the current billing period once it has begun.

6.2 Subscription Cancellation
Cancellation of a subscription will take effect at the end of the current billing cycle. You will continue to have access to the subscription benefits until the end of the current billing period.

7. Exceptions

7.1 Service Unavailability
In the rare event that our services are completely unavailable due to technical issues on our end for a period exceeding 72 consecutive hours, and we are unable to resolve the issue or provide an acceptable alternative, you may be eligible for a prorated refund for the period of unavailability.

7.2 Special Circumstances
We understand that exceptional circumstances can arise. In rare cases, we may consider refund requests outside of this policy on a case-by-case basis. However, please understand that approval of such exceptions is extremely rare and entirely at the discretion of the Company. The Company is under no obligation to provide refunds outside the terms stated in this Policy.

8. Refund Process

8.1 Eligible Refunds
If your refund request is approved, the refund will be processed using the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account.

8.2 Fees and Charges
For eligible refunds, any payment processing fees incurred by the Company may be deducted from the refund amount. Additionally, if your purchase included any bonuses, gifts, or additional services provided at no extra charge, the value of these items may be deducted from your refund if you choose to keep these items.

9. Chargebacks and Payment Disputes

By agreeing to this Refund Policy, you acknowledge that initiating credit card chargebacks or payment disputes for purchases that do not qualify for a refund under this Policy constitutes a breach of this agreement.

If you initiate a chargeback or payment dispute for a purchase that does not qualify for a refund under this Policy, you agree to be responsible for all fees and costs incurred by the Company in responding to and resolving the chargeback or dispute, including but not limited to administrative costs, legal fees, chargeback fees imposed by payment processors, and any other related expenses.

10. Contact Information

If you have questions about this Refund Policy, please contact us at:

Email: etsyshopbuilder@gmail.com

Address: 8383 Wilshire Blvd Beverly Hills, CA 90211

Last Updated: July 29, 2024

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